STAFFING

Within our company, the question of recruitment is treated with accentuated significance: in each case emphasis is laid on having the most capable operators for the jobs we undertake. Apart from that, our management establishes strict quality criteria towards performance of employees in other operating fields as well. Already at the first stages of selection process, we watchfully inspect the adequacy of a candidate, his skills, abilities and preparedness.

Increase in number of our workstations and quantitative increase in number of orders we receive results in constant increase in the number of our employees. To the largest extent we are constantly looking for new applicants for tele-operator tasks. Those who passed into operator positions receive basic training, and depending on the field they will be working on – research, sales, or inbound services – pass through further - customer service oriented trainings. Throughout the training period our new colleagues have the possibility to acquaint themselves with the company structure, house rules, basics of the customer service – and to mention just a few – are taught to conversation guiding techniques, complaint treatment skills, take part in real situation based trainings, get familiar with the ethics of telephone conversation and at the end receive system training.

In order to promote motivation, our employees receive constant feedback of their work, take part in further, advanced trainings, and are offered the possibility to improve and advance within their area of expertise.

In connection with actual job positions, inquiries can be placed through a +36(1) 467 5540 phone number, or through the allas@szondaphone.hu e-mail address.