{"id":263,"date":"2014-12-11T12:47:57","date_gmt":"2014-12-11T11:47:57","guid":{"rendered":"https:\/\/www.szondaphone.hu\/?page_id=263"},"modified":"2018-06-06T20:11:10","modified_gmt":"2018-06-06T18:11:10","slug":"szolgaltatasaink","status":"publish","type":"page","link":"https:\/\/www.szondaphone.hu\/en\/szolgaltatasaink\/","title":{"rendered":"Our services"},"content":{"rendered":"<p><strong>Phone calls are undoubtedly the most effective way of seeking out and contacting your future Clients. This is an interactive and fast communication method, so it will pay off to a great extent.<\/strong><\/p>\n<p><strong>Our goal is to speak your language: We manage your outbound calls in a professional manner so that you can build fruitful and long-term customer relations through our services.<\/strong><\/p>\n<h2>1. Full Service Inbound Contact Centre \u2013 Receiving inbound calls<\/h2>\n<ul>\n<li>Permanent information line<\/li>\n<li>Ad-hoc info lines<\/li>\n<li>Operation of 24\/7 help desk\/error reporting lines<\/li>\n<li>Full Back Office<\/li>\n<li>Managing overflow calls from our Clients\u2019 call centres<\/li>\n<li>Recording orders and registrations<\/li>\n<\/ul>\n<h2>2. Outbound-related services<\/h2>\n<ul>\n<li>Sales of products or services via telephone to an existing client\u00e8le or through \u201ccold\u201d databases<\/li>\n<li>May be combined with data reconciliation, database update or preparation of sales<\/li>\n<li>Outbound calls for other purposes<\/li>\n<li>Tracking DM (Direct Marketing) letters<\/li>\n<\/ul>\n<h2>3. Recording data for research purposes<\/h2>\n<ul>\n<li>Current economic, social or political issues<\/li>\n<li>Market research<\/li>\n<li>Marketing research<\/li>\n<li>The role and impact of the media<\/li>\n<li>Investigation of the impact of advertisements<\/li>\n<\/ul>\n<p>The research, analysis and management of data and information are the keystones of decision-making, both in the market and administrative sectors. Our company also functions as a background agency for Hungarian media, market and public opinion research, right from the beginning. This is proven by thousands of research projects that have been conducted via phone.<br \/>\nOur professional managers have degrees in Sociology, so they \u201cspeak the same language\u201d as the Clients. Our top supervisors have at least ten years experience, and our qualified operators ensure that the data recording process meets strict requirements pertaining to research activities.<\/p>\n<p>Callbacks are managed by our proprietary call centre software. It also sets quotas as per a predefined pattern and prepares statistics. Our polling program is equipped with automatic call allocation software, voice recording options and monitoring functions. The software is capable of displaying and querying even the most complex questionnaires.<\/p>\n<h2>4. Other services<\/h2>\n<ul>\n<li>Sending\/receiving bulk SMS\u2014a fast and cost-efficient means of reaching the target group<\/li>\n<li>Managing bulk e-mail\u2014answering incoming e-mails, sending outgoing e-mails<\/li>\n<li>Telephone-based sweepstakes\u2014SMS, MMS, IVR; with real-time operators<\/li>\n<li>Managing inbound calls related to letters or leaflets\u2014operating phone lines with the number provided on letters or leaflets<\/li>\n<\/ul>\n<p>Since all of our conversations are recorded, our Clients have the opportunity to listen to everything, whether made by customer service or during data recording or telesales campaigns. We can also provide an online interface for listening.<\/p>\n<p>Our quality assurance team has the opportunity to listen to conversations online in real time or after they have ended. They can instruct operators through messages that will appear on the operators\u2019 screens instantly.<\/p>\n<p>H\u00edrek men\u00fcpont legyen Dial-reach, de k\u00fcl\u00f6n\u00fclj\u00f6n el a szalagmen\u00fct\u0151l (vagyis ne legyen h\u00edrek, de legyen egy k\u00fcl\u00f6n\u00e1ll\u00f3 pont) \u2013 itt van a magyar \u00e9s angol is<\/p>\n<div class=\"size-full\" style=\"background: none; border: none; position: fixed; bottom: 0; right: 0; max-width: 260px; height: auto;\"><a href=\"\/en\/projektjeink\"><br \/>\n<img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"277\" class=\"wp-image-364 colorbox-263\" src=\"https:\/\/www.szondaphone.hu\/wp-content\/uploads\/2015\/11\/szondaphone.hu_infoblokk-masik.png\" alt=\"infoblokk-masik\" srcset=\"https:\/\/www.szondaphone.hu\/wp-content\/uploads\/2015\/11\/szondaphone.hu_infoblokk-masik.png 400w, https:\/\/www.szondaphone.hu\/wp-content\/uploads\/2015\/11\/szondaphone.hu_infoblokk-masik-250x173.png 250w, https:\/\/www.szondaphone.hu\/wp-content\/uploads\/2015\/11\/szondaphone.hu_infoblokk-masik-120x83.png 120w, https:\/\/www.szondaphone.hu\/wp-content\/uploads\/2015\/11\/szondaphone.hu_infoblokk-masik-160x110.png 160w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><br \/>\n<\/a><\/div>\n<p><\/p>","protected":false},"excerpt":{"rendered":"Phone calls are undoubtedly the most effective way of seeking out and contacting your future Clients. This is an interactive and fast communication method, so it will pay off to a great extent. Our goal is to speak your language: We manage your outbound calls in a professional manner so that you can build fruitful&hellip;","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"page-szolgaltatasok.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-263","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Our services  - Szondaphone<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.szondaphone.hu\/szolgaltatasaink\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Our services  - Szondaphone\" \/>\n<meta property=\"og:description\" content=\"Phone calls are undoubtedly the most effective way of seeking out and contacting your future Clients. 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