4. Other services
- Sending/receiving bulk SMS—a fast and cost-efficient means of reaching the target group
- Managing bulk e-mail—answering incoming e-mails, sending outgoing e-mails
- Telephone-based sweepstakes—SMS, MMS, IVR; with real-time operators
- Managing inbound calls related to letters or leaflets—operating phone lines with the number provided on letters or leaflets
Since all of our conversations are recorded, our Clients have the opportunity to listen to everything, whether made by customer service or during data recording or telesales campaigns. We can also provide an online interface for listening.
Our quality assurance team has the opportunity to listen to conversations online in real time or after they have ended. They can instruct operators through messages that will appear on the operators’ screens instantly.